Client Services
Questions, answered
Cash on Delivery · flat ₹69 shipping paid by UPI · honest reviews only.
Orders & payment
How do I pay?
You pay for your pieces in cash on delivery. A flat ₹69 shipping fee is paid upfront by UPI when you place the order. Online payment for the full order is coming soon.
Why is the ₹69 shipping fee paid upfront?
It confirms your order is genuine and covers dispatch, which keeps Cash on Delivery possible for everyone. It’s the only amount you pay before your parcel arrives.
How do I pay the shipping fee by UPI?
At the last checkout step, scan the QR code with any UPI app (or tap Pay with UPI app on your phone). Pay exactly ₹69 to harshvardhan999@fam — your order reference is added to the payment note automatically. Then copy the 12-digit UTR / transaction ID from your UPI app, enter it and place your order.
Where do I find the UTR?
Open the payment in your UPI app’s history. It’s usually labelled UTR, UPI Ref. No. or Transaction ID — typically 12 digits.
When is my order confirmed?
Right after you place it, your order shows “Awaiting shipping-fee confirmation”. We verify every payment by hand, then mark it Confirmed and email you. You can follow this in My Orders.
Can I use a discount code?
Yes — enter it in your bag or at checkout. Discounts apply to your pieces (the amount paid on delivery).
Can I cancel my order?
Yes, before dispatch — use Request cancellation in My Orders, or contact us. The ₹69 shipping fee is refunded only if your order is cancelled before it’s dispatched. Once your order has been dispatched, the ₹69 is non-refundable. If you cancel before dispatch, we refund the ₹69 to you by UPI. This doesn’t affect your statutory rights: if we cancel your order, it isn’t delivered, or an item is defective, damaged or incorrect, you’re refunded as the law and our Exchange & Return Policy require.
Delivery
Where do you deliver?
Across India, to PIN codes our courier partners serve.
How long does delivery take?
[OWNER TO CONFIRM: dispatch and delivery times]. We email tracking details as soon as your order ships.
How do I track my order?
In My Orders, with the link in your confirmation email, or via Track an order.
Exchanges & returns
Can I exchange for another size?
Yes, subject to availability — see our Exchange & Return Policy.
How much is refunded on a return?
Approved change-of-mind returns are refunded at 70% of the product amount (a 30% deduction applies). Defective, damaged, incorrect or misdescribed items are replaced or refunded in full. Your statutory rights are not affected.
How are refunds paid for COD orders?
By UPI or bank transfer to an account you nominate, once the returned item is inspected.
Products & sizing
Why do some designs say “Placeholder” or “Price to be announced”?
They’re honest previews of the Timeless Luxury Collection. Photography and prices are added at launch — tap Notify me on any design to hear first.
How do I choose my size?
Each product page has a size guide with measurements. If you’re between sizes, contact us and we’ll help.
Are your reviews real?
Yes. We never write, buy or incentivise reviews. Every review is moderated before it appears, and the Verified purchase mark only appears when the reviewer bought that product from us.
Account & privacy
Do I need an account to order?
No — you can check out as a guest. An account lets you track orders, save addresses and keep your wishlist on every device.
How do I delete my account?
In Settings & privacy. See our Privacy Policy for what’s retained.