Shipping & Delivery

We currently deliver within India only, to PIN codes serviced by our courier partners. [OWNER TO CONFIRM: courier partner(s) and any non-serviceable regions]

Every order carries a flat shipping fee of ₹69, whatever its size. This fee is paid upfront by UPI at checkout; it confirms that the order is genuine and covers dispatch.

• At the final checkout step you’ll see a UPI QR code (or a “Pay with UPI app” button on mobile) for exactly ₹69 to harshvardhan999@fam, with your order reference in the payment note.
• After paying, you enter the UPI transaction reference (UTR) and place the order. Your order shows as “Awaiting shipping-fee confirmation”.
• We check every payment by hand. Once verified, your order moves to “Confirmed” and we start preparing it. We never mark a payment as received until we have actually seen it.
• If we can’t match the UTR to a payment, the order is marked “Shipping fee not verified” and we email you. [OWNER TO CONFIRM: how long customers have to resolve an unmatched payment before the order is cancelled]

The amount for your pieces (after any discount) is paid in cash to the courier on delivery. The amount due is shown in your order confirmation and in My Orders.

Please keep the exact amount ready. [OWNER TO CONFIRM: whether couriers accept UPI/card on delivery]

Orders are prepared after the shipping fee is verified. [OWNER TO CONFIRM: processing time, e.g. “dispatched within X working days of fee confirmation”]

Estimated delivery: [OWNER TO CONFIRM: typical delivery times by region (metro / rest of India / remote areas)]. Delivery dates are estimates and may be affected by events outside our control; we’ll keep you informed.

Once shipped, we email your tracking number. You can also follow your order in My Orders, or with the link in your confirmation email (guests can use Track an order).

You can request a cancellation from My Orders (or by contacting us) any time before your order is dispatched. We confirm every request by email.

Shipping fee on cancellation: The ₹69 shipping fee is refunded only if your order is cancelled before it’s dispatched. Once your order has been dispatched, the ₹69 is non-refundable. If you cancel before dispatch, we refund the ₹69 to you by UPI.

This doesn’t affect your statutory rights: if we cancel your order, it isn’t delivered, or an item is defective, damaged or incorrect, you’re refunded as the law and our Exchange & Return Policy require.

If we cancel an order (for example, an item becomes unavailable), we refund any shipping fee you paid in full.

If a parcel can’t be delivered after the courier’s attempts, or a Cash on Delivery parcel is refused, it is returned to us and the order is cancelled. [OWNER TO CONFIRM: whether the shipping fee is refunded for refused/undeliverable COD parcels, and any re-delivery charge]

If your parcel looks damaged or tampered with, please note it with the courier if possible and contact us within [OWNER TO CONFIRM: number of hours/days] of delivery with photos. Defective, damaged or wrong items are always replaced or fully refunded — see our Exchange & Return Policy.

Email vanteorsupport@gmail.com or use our contact form. Please include your order number.