Exchange & Return Policy

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, or any other law that applies. Where the law gives you more protection than this policy, the law applies.

To exchange or return an item, request it within [OWNER TO CONFIRM: number of days] days of delivery. Items must be unworn, unwashed and unaltered, with original tags and packaging.

Items that can’t be returned for change of mind: [OWNER TO CONFIRM: any final-sale or hygiene exclusions]. This never applies to defective or incorrect items.

Need a different size or colour? Request an exchange and we’ll reserve the replacement if it’s in stock. If it isn’t, you can choose a return instead. [OWNER TO CONFIRM: who pays reverse/forward shipping on exchanges]

If you simply change your mind, we accept returns that meet the eligibility conditions. Once the item is received and inspected, we refund 70% of the product amount; a 30% deduction covers reverse logistics, inspection and re-processing.

Example: for a ₹2,000 item, the refund would be ₹1,400. (Example figure only — not a VANTÉOR price.)

The ₹69 shipping fee on change-of-mind returns: [OWNER TO CONFIRM: whether it is refunded]

If an item arrives defective, damaged, different from what you ordered, or not as described, you are entitled to a replacement or a full refund — including the shipping fee you paid — with no deduction. We arrange the return collection at our cost where courier pickup is available.

Please contact us within [OWNER TO CONFIRM: number of days] days of delivery with your order number and photos so we can resolve it quickly.

• Signed in? Open the order in My Orders and contact us from there, or use our contact form with your order number.
• Tell us whether you want an exchange or a return, and why. For defects, add photos.
• We reply within [OWNER TO CONFIRM: response time] with pickup or drop-off instructions.

Because orders are paid in cash on delivery, refunds are sent by UPI or bank transfer to an account you nominate. We process approved refunds within [OWNER TO CONFIRM: number of days] days of receiving and inspecting the item, and email you when it’s sent.

Cancelling instead? The ₹69 shipping fee is refunded only if your order is cancelled before it’s dispatched. Once your order has been dispatched, the ₹69 is non-refundable. If you cancel before dispatch, we refund the ₹69 to you by UPI. See Shipping & Delivery.

You can escalate to our Grievance Officer — see Grievance redressal. You may also approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or a consumer commission.